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FREQUENTLY ASKED QUESTIONS
1. How do I find a
product ?
To
find a product on our website we suggest you either :-
1.1 Click on Search Engine (to find what you are looking for),
or
1.2 Click on Product List (to review a full list of our products),
or
1.3 Click a product category in
the left hand column of each page. This will then produce a choice of
sub-categories to assist you in locating your preferred products. You will then
be provided with a range of goods in the subcategory and can click on individual
products to review details and add them to your shopping cart.
2. What are the
Artwork Costs of a new order ?
The
majority of our products attract a one-off artwork set up fee which is usually
around $35.00 but can vary according to the complexity of your logo and
specifications. For full details review our Artwork Costs guide.
3. Do I have to pay
Artwork Costs on a repeat order?
Most
of the time Artwork Costs are a one-off expense and we can
retrieve this information for repeat orders. To re-order a product
we require details of
your original order together with details of any minor changes to the
original order such a different name or change to wording eg. 2005
rather than 2004. Please
complete this information in the Repeat Order Information box which you will
find when reviewing relevant products.
Feel
welcome to email or telephone Michelle to discuss the solution to all your
merchandising needs - Contact Us
4. How do I obtain a
quote ?
To
determine the cost on customised orders and the freight charge we
suggest you download, complete and email to us the Quotation Form. New orders may incur Artwork Costs . You
may wish to complete the balance of your order while we reply to your
email.
5. Where
can I review a full Price List
?
Review
our forms tab for our current Price List.
6.
How can I review a Standard Order Form?
Click
on our forms to review Standard Order Form which can be downloaded to
allow Orders to be completed and faxed to us. Contact us.
7.
How long do I have to wait to receive my order?
Most orders will be delivered within
14 days of receiving payment - usually
earlier! If we anticipate any delay we will immediately advise
you.
If you have a
particular deadline to meet then we suggest you share it with us so we can work
together. A quick email to Christine at chris@ozsupplyhouse.com.au or a telephone message on 07
4125 1349 will have us working with you to meet that deadline.
8.
What if I need my order urgently?
If
you require your order to be delivered within 6 working days we can Express Post
your parcel anywhere in the country depending on the size and weight of your
order. We are usually equipped to
fill last minute orders due to our large stock levels and the ability to
manufacture a lot of the products on site.
9. How can I pay for my order?
For full details of how to pay for
your order kindly review How to Pay ?
10. How do I calculate the postage and handling costs ?
- DOMESTIC
Postage is calculated automatically
through our website although we may be able to determine further savings for
larger orders. For an estimate of our domestic postage and handling
costs please complete the Quotation Form and email it to us prior to
completing your order. Alternatively, for an idea of the likely postage
costs you may wish to review the Australia Post Domestic Parcel Postage
Assessment Calculator. http://www1.auspost.com.au/pac/aus_parcel.asp
- INTERNATIONAL
For an estimate of postage and
handling costs outside Australia please complete the Quotation Form and email it to us prior to
completing your order. Alternatively, for an idea of the likely postage
costs you may wish to review the Australia Post International Parcel Postage
Assessment Calculator. http://www1.auspost.com.au/pac/int_parcel.asp
11. Tell me more about Liberal Supply House
?
For information
on Liberal Supply House please review About Us.
12. What
is your refund policy?
We do not
normally give refunds if you simply change your mind or make a wrong
selection. So please choose carefully. You can choose between a
refund, exchange or credit where goods are faulty, wrongly described, different
from a sample shown to you or if goods purchased do not do what they are
supposed to do.
Any further difficulties ?
If you have any difficulties
using our website, contact Michelle on 07 4125 1349. We welcome your
suggestions or comments about our website and ask you to direct any thoughts to
us at chris@ozsupplyhouse.com.au
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